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  FAQ  

  • How do I sepparate an attachment from the BoxElder Bracket?
    Do not try to simply pull the attachment off the bracket. The connection is too strong for that. In order to remove an attachment, take the bracket in one hand and the attachment in the other, so that your thumbs can apply force in the same way you would open a book. Pull the attachment and the bracket appart as if you were opening that book. Check video below.
  • Can I return my BoxElder Products if I simply don't like them?
    Yes! Simply call or write to us within 30 days in order to get an RMA number and you can send it back. We would love to know what did not work for you so that we can fix it if possible, but you are not required to give a reason. We only charge a 15% restocking fee in cases where there is no defect on the parts.
  • What if there is something wrong with my BoxElder System?
    We stand by our products 100% and we will replace or refund the purchase in the case where there is any defect or premature failure under normal use. Please send us an email with an explanation and a picture of the problem. We might issue an RMA number and send you a return label to ship the product to us, so that we can learn from the problem. In any case, we will either refund the purchase including shipping, or ship a new product to you if you want to do so and pay for the shipping ourselves.
  • How tight does the BoxElder Bracket has to be?
    The BoxElder Bracket is designed very precisely to fit on the R22/R44 cyclic cross-bar. It will easily clip on and only requires minor tightening. Tighten the thumb-nut untill you can feel the bracket turning only when some pressure is applied. Do not over tighten the BoxElder Bracket. It should be able to turn when non trivial force is applied but not durring normal helicopter opperations.
  • Will the BoxElder Bracket scratch the cyclic cross-bar?
    NO! The BoxElder Bracket is precisely designed for the R22/R44 cyclic cross-bar and it will not scratch it. The bracket's material is high impact resistant and UV resistant polycarbonate. This material is extremely durable but quite soft, comparatively to the paint of the aircraft.
  • Is there a specialized dealer program?
    We have a comprehensive retail and wholesale program for dealers and shops of every size. Please contact us and we will be more than happy to work with you on finding the solution that fits your store.
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